Small Businesses often have need of support in developing better processes and staff performance. Through workshops and coaching the following skills are focused on:

• Business Start-up and Entrepreneurship
• Administration and Office Procedures
•  Building and Maintaining High-Performance Teams
•  Communication and Interpersonal Skills
•  Effective Planning and Organizing
•  Employee Motivation
•  Excellence in Customer Service
•  Fundamentals of Supply Chain Management
•  H.R. Skills for non-H.R.
•  Training Needs Analysis
•  Writing Effective Policies and Procedures
•  Emotional Intelligence
•  Innovation and Critical Thinking
•  Managing Meetings
•  Marketing Essentials
•  Negotiation Skills
•  Performance Appraisals
•  Telephone Etiquette

Small business has exceptional support to help them more after Covid-19; besides coaching and training, they receive consultancy. Consultancy is support for ethnic business owners to help them start a business or enhance their existing business if they have any barriers to access within N.Z. society.

Live Workshop – NZESS workshops are delivered in the following manner:

• Best practice theories
• Educational fun games
• Group brainstorming
• Case studies
• Roleplays
• Educational Videos
• Group activities
• Individual activities
• Action planning
• Physical tasks
• Experiential learning activities
• Presentations
• roup challenges and competitions
• This ensures enthusiastic learning as well as knowledge retention.

1-on-1 coaching – this consists of private meetings between the Coach/facilitator and the coachee/client who needs direction and improvement. The Coach will help generate solutions fast and put forward realistic plans, and help make them work. Coachees create their own PDP’s (personal development plans) with the coach and work on them. Coaching can happen through weekly meetings or at times of the coachee’s choice. The coach will stay in touch to track the success of community members and to revisit results.

Zoom Meetings – to cope with the recent effects of Covid-19,  NZESS did not stop its journey of education and support for the community. Zoom online workshops and coaching was created to enable community knowledge retention and coaching. This consists of the following :
Best practice theories
Educational fun e-games
Group brainstorming in zoom meeting rooms
Case studies
Educational Videos
Individual assessments
Action planning
Experiential learning activities
Group online challenges and competitions
PDP’s – Personal Development Plan